Privacy Notice for WyraChat
Last Updated: 15-Jun-2026
1. Introduction
WyraChat is an AI-powered WhatsApp automation platform developed and operated by AMAST Sdn Bhd (Registration No. 1177030-M).
WyraChat enables individuals and businesses to automate customer interactions through WhatsApp using artificial intelligence technologies.
This Privacy Notice explains how WyraChat collects, uses, stores, processes, and protects information when users access and use the service.
By using WyraChat, you acknowledge that you have read and understood this Privacy Notice.
2. Data Controller
WyraChat is owned and operated by:
AMAST Sdn Bhd (1177030-M)
Unit 1-30-7, Menara Bangkok Bank
Berjaya Central Park
105 Jalan Ampang
50450 Kuala Lumpur
Wilayah Persekutuan Kuala Lumpur
Malaysia
Email: support@amast.com.my
3. Information We Collect
Account Information
When registering for WyraChat, we may collect:
- Individual name or company name
- Email address
- Telephone number
WhatsApp Information
Subject to permissions granted by the user and applicable WhatsApp policies, WyraChat may access and process:
- WhatsApp phone number
- Contact names
- Incoming messages
- Outgoing messages
- Images
- Videos
- Voice notes
- Documents
- Message timestamps
- Message delivery and read status
WyraChat does not access or process WhatsApp group conversations.
4. How We Use Information
We use collected information to:
- Create and manage user accounts
- Provide AI-powered WhatsApp automation services
- Generate responses to incoming WhatsApp messages
- Deliver customer support services
- Improve system performance and service quality
- Monitor security, reliability, and operational performance
- Comply with legal and regulatory obligations
5. WhatsApp Access and Permissions
By connecting a WhatsApp account to WyraChat, users authorize WyraChat to:
- Access incoming WhatsApp messages
- Analyze message content using artificial intelligence technologies
- Generate and send responses on behalf of the connected account
- Process message content necessary to provide the service
WyraChat only responds to incoming messages and does not initiate conversations independently unless otherwise authorized by the account owner and permitted under applicable WhatsApp policies.
6. Artificial Intelligence Processing
WyraChat utilizes artificial intelligence technologies, including models based on Alibaba Qwen, to analyze message content and generate responses.
Message content may be transmitted to AI processing services operated by or on behalf of AMAST Sdn Bhd solely for the purpose of delivering AI-powered functionality.
Where applicable, users may be provided with options to opt out of the use of their data for AI model training or improvement purposes.
7. Data Sharing
WyraChat does not sell personal information.
Information may be shared only with:
- Meta Platforms and WhatsApp Business Platform services required for service operation
- Alibaba Cloud infrastructure services used to host and operate WyraChat
- Authorized AMAST personnel providing technical support or troubleshooting services
No information is shared with advertising networks, analytics providers, CRM platforms, or unrelated third parties.
8. Data Storage and Retention
WyraChat is hosted on Alibaba Cloud infrastructure.
User information and conversation data are retained until deletion is requested by the customer or account owner.
Upon receiving a valid deletion request, AMAST will take reasonable steps to remove the requested information from active systems, subject to legal, regulatory, security, and operational requirements.
9. Security Measures
WyraChat implements reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, disclosure, alteration, misuse, or destruction.
Security measures include:
- Encryption in transit using secure communication protocols
- Encryption of stored data
- Access controls and authentication mechanisms
- Monitoring and security management procedures
Despite these safeguards, no system can guarantee absolute security.
10. Access by AMAST Personnel
Authorized AMAST personnel may access customer data solely for:
- Technical support
- Troubleshooting
- Service maintenance
- Security investigations
Such access is limited to personnel with a legitimate business need and is subject to confidentiality obligations.
11. International Users
WyraChat is available globally.
By using the service, users acknowledge that their information may be transferred to, processed in, or stored in jurisdictions where AMAST or its service providers operate.
12. User Rights
Users may request:
- Access to their personal information
- Correction of inaccurate information
- Deletion of conversation history
- Withdrawal of consent where applicable
Requests may be submitted to:
13. Children’s Privacy
WyraChat is available to both individual and business users.
Where required by applicable law, users are responsible for obtaining any necessary parental or guardian consent before providing personal information through the service.
14. Changes to This Privacy Notice
AMAST may update this Privacy Notice from time to time.
Any changes will be published on the official WyraChat website and become effective upon publication.
15. Contact Us
For questions regarding this Privacy Notice or data protection matters, please contact:
AMAST Sdn Bhd (1177030-M)
Email: support@amast.com.my
Website: https://amast.com.my/wyrachat-ai-powered-whatsapp-automation/
